Frequently Asked Questions

Everything you need to know about your LUCENT shopping experience.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.

How do I ensure I choose the right size?

Every product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.

Are LUCENT garments ethically made?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately if you need assistance.